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MessagePosté le: Jeu 4 Jan - 10:50 (2018)    Sujet du message: as you continue to their location. Répondre en citant

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Suffice it to say, that some one in customer service needs to be a caring type of person. Just for clarification, by customer service, I mean, ensuring that a customer who purchases your offering is able to make use of it in a way that will fulfill and exceed their expectations.

Set the customer up to be delighted

When a customer orders a product or service, clearly demonstrate to them what they are getting, in terms of what, when and how, with what resource.

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Don't solve problems too quickly

One of the hallmarks of good customer service is the ability to turn a complaint into an opportunity.

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Find what works and model excellence

Let's say that one of your employees is already consistently delighting your customers with the level of service they provide. The key to success is to ensure that all employees model the same behaviour.

This also ensures that the employee feels rewarded and appreciated, and are far more likely to stay with your company. There are many different techniques to find out what it is exactly what it is that the model employee is doing well. Common sense is a great technique!

Create a Customer Service Process

Just as you have financial systems, manufacturing processes, sales processes and distribution processes, it is very important to have a sound customer service process.

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